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What Is The New VA Claims System And How Does It Affect Veterans?
The previous VA Appeals system, now referred to as the Legacy system, only featured one option for appealing a VA decision while the new AMA system features three. The Legacy system was consistently backlogged and unable to keep up with the growing amount of appeals per year. This was causing an unsatisfactory amount of time for Veterans waiting to hear back about their appeals process. There was no time frame in place for reaching a final decision and Veterans would sometimes wait years before their appeal was handled.